• Extra Photos & Videos On Request Need a closer look? Request additional photos, close-up details or extra videos before ordering.

• Outfit Pairing Assistance Shopping for a specific occasion or outfit? Send us your look and we can suggest matching shoes, accessories or styling combinations.

• Personal Size Check Need extra confidence before ordering? We can measure insoles, check product dimensions or provide additional sizing details on request.

WhatsApp us HERE!

• Clean genuine leather or suede using a soft dry cloth after wear to remove dust and moisture

• Avoid prolonged direct sunlight and leaving shoes inside hot cars or humid storage areas

• In humid Asian climates, allow heels to air dry after use and store with silica gel packs to reduce moisture buildup

• Store upright or with shoe fillers to help maintain shape and prevent strap deformation

• Avoid heavy rain exposure and rough surfaces that may damage the leather texture or heel tips

• Rotate wear between pairs to extend the lifespan of genuine leather and preserve structure

Quick tip: Keep spare heel protectors if regularly walking on uneven pavements or tropical destinations with textured surfaces

We aim to deliver your order quickly and smoothly.

Order Processing
- Bali: processed within 1–2 hours.
- Other locations: within 24 hours (business days).

Delivery
- Bali: Free Gojek delivery (1–4 hours). Try-on delivery available.
- Indonesia (outside Bali): Free express delivery (1–4 days).
- International: 3–14 business days depending on destination.

Delivery times are estimates and may vary due to courier or customs delays. Tracking details will be sent once your order is shipped.

International Orders
- International shipments may be subject to import duties, VAT, GST, or other local taxes.
- These charges are not included in the product price and are the buyer’s responsibility.
- We cannot declare items as gifts or undervalue shipments.
- Shipping fees and customs charges are non-refundable for refused or unpaid orders.

For special delivery requests, contact support@muzeum.id.

We offer a 14-day return or exchange period from the date of purchase.

To request a return, please email support@muzeum.id with your order number, a detailed explanation, and clear photos of the item. Returns must be approved before sending the item back.

• Items must be unworn, unused, and in original condition with tags and packaging.
• Jewelry, sale items, discounted purchases, and gift certificates are non-returnable.
• Shipping fees and customs duties (VAT/GST) are non-refundable.
• Customers are responsible for return shipping costs.

If you receive a defective or incorrect item, please contact us within 14 days. Approved refunds are processed to the original payment method within 15 business days.